Shipping & Returns policy


Normally orders are sent approximately 2-4 days after we receive the order. We use Post Danmark or other courier to ship all orders. It will take longer for countries outside Denmark.

All shipping and handling for countries inside EU is free of charge.

For shipping and handling for countries outside EU please contact costumer service


If you are not completely satisfied with your purchase, simply return the item(s) to us within 14 days of receipt. The item must be returned in
its original packaging with any enclosed documentation. The returned item(s) will be inspected when received and any reduction in value (including damage incurred during transportation) will be deducted from the refund. It is Kinz Kanaan who evaluates any reduction in value.

Please do not send jewelry that was purchased at one of our store locations for return. We cannot process any store returns and your package will be
returned to you. If the item was purchased at a store, it must be returned at the same store.

If the returned goods comply with our returns policy we will refund the relevant part of the purchase price for that order as soon as possible
and in any case within 30 days after we receive your returned products. Kinz Kanaan will only cover shipping costs incurred in returning the product(s) if the return is a result of our error.

Return items to:

Kinz Kanaan
Svanholmsvej 12
1905 Frederiksberg C